Return policy

At Scandale, we are committed to offering you the highest quality products. However, if you are not entirely satisfied with your purchase, we offer you the possibility of returning items under certain conditions:

1. Withdrawal period

In accordance with current legislation, you have a period of 14 days from the date of receipt of your order to exercise your right of withdrawal, without having to give any reason or pay any penalties. Items must be returned in their original condition, unworn, unwashed, with labels intact and in their original packaging.

2. Return for Quality Defect

If you notice a quality defect on one of our products, you can return it within 30 days of receiving your order. We will offer you either an exchange or a full refund, including delivery costs. Please contact us at [email protected] for return instructions and a free return slip.

3. Return process

To initiate a return, please follow these steps:
  • Contact our customer service department at [email protected] to inform us of your intention to return an item.
  • Once your return has been validated, you will receive a prepaid return label to print out.
  • Pack the items carefully in their original packaging and enclose the purchase invoice.
  • Drop off the parcel at the nearest post office
Please specify the return address to our logistics department:

Scandale lingerie
Berry Services

Zone Artisanale Le Fay

36230 Neuvy-Saint-Sépulchre

Indre, France

4. Terms & Conditions

  • Personalized, worn or washed items cannot be returned, except in the case of a defect.
  • Items must be returned in perfect condition, with all original labels attached.
  • Refunds will be made to the original method of payment within a maximum of 30 days of receipt of the returned items.
We thank you for your confidence and are at your disposal for any questions regarding our return policy.