FAQ

Visit scandale.com. Select your delivery country.
Explore our collections, select the items you wish to purchase, choosing the size and colour where applicable, then add them to your cart. Once you have selected your items, click "Checkout" and follow the instructions to complete your order.

Yes, once your order has been shipped, you will receive an email containing a tracking number. You can use this number to track your order in real time.

Once your order has been confirmed, it cannot be modified or cancelled. However, rest assured that you have 30 days from the date you receive your order to return it, and returns are free of charge.

Please remember to check your junk or spam folder. If you cannot find the email there, please contact our Customer Care team at the following address: care@scandale.com.

Find all the information on the "Delivery" page.

Yes, we ship internationally.
Delivery times and costs may vary depending on the destination. Find all the information about delivery here.

Shipping costs vary depending on the delivery method selected and your location. Find all the information about shipping here.

• Home delivery with signature - free on orders over €200.
• Pick-up point delivery - free on orders over €200.
• Express delivery - within 24 hours (business days) for all orders placed before 11 a.m.

If you experience any issues tracking your order, please contact our Customer Care team at the following address: care@scandale.com.

First, please make sure that your parcel has not been left with one of your neighbours or a member of your household.
If this is not the case, please contact our Customer Care team at the following address: care@scandale.com. We will do our utmost to provide you with a solution as quickly as possible.

Please contact our Customer Care team at the following address: care@scandale.com to let us know whether you would like your order to be reshipped or refunded.

If your parcel has been declared lost by the carrier, please contact our Customer Care team at the following address: care@scandale.com.

Please follow the return instructions included in your parcel or:

• Have your order number beginning with “SC” OR “MC” ready. You can find it in your SCANDALE account or in your order confirmation email.
• Click the button below. You will be redirected to our returns platform. Follow the instructions.
  
  MAKE A RETURN
  
• Print your prepaid return label.
• Send the parcel back.

Returns are free of charge. You have 30 days from the date you receive your order to make a return.

The returned product must be:

• Unworn.
• Unwashed.
• In its original packaging.
• With its original tag.
• With the security cord still sealed.

For hygiene reasons, the following items cannot be returned: nipple covers, micro thongs, latex pieces and BeGloss products specifically designed for latex.

Once the packaging has been opened, the following items cannot be returned: stockings, tights, socks, candles, masks and Wellness products.

Gift boxes cannot be returned or exchanged.

“La Maison” products must be returned in their original condition and packaging, with their tag attached. Items
that include additional components must be returned in full.

Scandale reserves the right not to issue a refund if any of the conditions listed above are not met.

Any returned product that is damaged, soiled, or missing its tag or sealed security cord will not be accepted.

If a product is not eligible for a refund in accordance with our returns policy, we may send it back to you.

Once we have received and inspected the returned items, your refund will be processed within 14 business days.
You will receive an email confirmation as soon as we receive your parcel, followed by a second email confirmation once your refund has been processed.

The refund will be issued exclusively to the payment method used when placing the order.

Returns are free of charge. You have 30 days from the date you receive your order to return a product.

Shipping costs are not refunded when you return your order.

If you notice that one or more products are damaged upon receiving your order, please notify our Customer Care team as soon as possible at: care@scandale.com. Please include the following in your email:
- Your order number.
- The reference of the product concerned.
- Photos of the damaged item.
Our Customer Care team will get back to you promptly with an appropriate solution.

If you notice that one or more products are damaged upon receiving your order, please notify our Customer Care team as soon as possible at: care@scandale.com. Please include the following in your email:
- Your order number.
- The reference of the product concerned.
- Photos of the damaged item.
Our Customer Care team will get back to you promptly with an appropriate solution.

To make a return, please follow the return procedure and conditions here.

You will be able to print your prepaid return label once you have completed the procedure.

We do not offer exchanges on our website. If you would like a different size, style or colour, please return the item and place a new order on our website, scandale.com.

Please follow the return procedure and conditions here.

A size guide is available on each product page. We recommend consulting it before making your purchase to ensure you choose the right size for you. For personalised assistance, please contact our Customer Care team at: care@scandale.com.

Click on the “Notify me” tab on the product page. You will be notified by email when the product is back in stock.

The payment methods accepted on scandale.com are:

• Credit card (Visa, Mastercard, American Express, Electron).
• PayPal.
• Klarna.
• SCANDALE E-Gift Card.

Yes, with Klarna, you can choose to pay in 3 interest-free instalments (see Klarna's terms and conditions).

To use your gift card, enter the code received by email in the “discount code or gift card” field before confirming your payment.

Find all the information about the SCANDALE E-Gift Card here.

• Make sure that the banking information you entered is correct.
• Try making your purchase using a different browser.
• Contact your bank to check whether the transaction has been declined by them.

As a last resort, contact our Customer Care team at the following address: care@scandale.com.

The amount of your purchase will be charged to your account when you place your order.

To create an account, click on “Login/Register” at the top right of the homepage, fill in the required information, then click “Create”. Once your account has been created, you can easily manage your orders and preferences.

• Enjoy the “Close to You” loyalty programme and receive exclusive benefits when shopping on scandale.com.
• Enjoy privileged access to the “Ligne Privée”: exceptional limited-edition pieces.
• Track the preparation and shipment of your orders.
• Access your order history and all your purchase invoices.
• Add or update your delivery information.
• Create a wishlist to save or share your favourite pieces.

If you have forgotten your password, click on “Forgot password” when logging in and follow the instructions to reset it.
If you are still unable to log in, please contact our Customer Care team at the following address: care@scandale.com.

You can update your personal information by logging into your account and then going to the “View addresses” section to make your changes.
If you wish to delete your account, please contact our Customer Care team at care@scandale.com, stating the purpose of your request. Your account will be deleted within 24 to 48 hours. Once the deletion is complete, you will receive a confirmation email.

If you placed an order as a guest, you can track its preparation and shipment using the tracking number sent to you by email.

Go to the section at the bottom of the homepage and enter your email address. By subscribing, you will receive a 10% discount on your next order by email, enjoy exclusive offers and be among the first to discover the latest SCANDALE arrivals.

To add an item to your wishlist, simply click on the heart icon on our product pages. Your favourite items are automatically saved to your “Favourites”, where you can view or share them whenever you wish.

To unsubscribe from the newsletter, click on “Unsubscribe” at the bottom of the latest newsletter you received.

To use your promotional code, enter it in the “Discount code or gift card” field in your shopping bag before proceeding to payment.

Find all the information about our referral programme here.

Maison Close officially becomes SCANDALE on July 22, 2026.
The name is changing, but the brand’s creative DNA remains unchanged.
Customers will find:
the same teams, the same artistic direction, the same commitment to quality, the same stylistic vision, and the same creative universe.
This evolution continues the coming together of Maison Close and SCANDALE initiated in 2026, the historic French lingerie house founded in 1932.
After twenty years of development, Maison Close is entering a new chapter in its history. Today, the SCANDALE name reflects the brand’s international, retail and creative ambitions, while anchoring it in the rich heritage of French lingerie.

The latest Maison Close collections will continue to be available throughout the transition period. Eventually, all collections will be offered under the SCANDALE identity.
Maison Close and SCANDALE collections will coexist for a transitional period across the brand’s various logistics and distribution channels.
The final pieces released under the Maison Close name mark the end of an important chapter in the brand’s history and will no longer be reproduced under this identity.
The products, cuts, materials, sizes and quality standards remain unchanged.

No, you will not need to take any action to keep your customer account.

Your order history, personal information and associated benefits will be automatically retained.

Your personal data and preferences will also remain secure and be retained in accordance with applicable regulations.

Your loyalty programme account, including all points, benefits and status, will be automatically retained throughout the transition to SCANDALE.