Shipping policy
1. Delivery Areas
We deliver to the following areas:
France
European Union
Rest of the world
2. Processing Times
Orders are prepared within 1 to 3 business days, excluding weekends and public holidays.
3. Delivery Times
Delivery times vary according to the destination. These timeframes are provided for information purposes only.
4. Delivery Charges
Delivery charges are calculated according to the destination and the value of the order. They are displayed before the order is confirmed.
| COUNTRY | DELIVERY METHOD | PRICE |
|---|---|---|
| Albania | Colissimo Standard - 5 to 7 days | €14.90 - free from €300 |
| Algeria | UPS Standard - 5 to 7 days | €24.90 |
| Germany | Colissimo Home Delivery - 3 to 5 business days | €10.90 - free from €200 |
| Germany | UPS Access Point - 3 to 5 business days | €9.90 - free from €200 |
| Germany | UPS Express - 24/48 hours | €14.90 |
| Andorra | Colissimo Home Delivery - 3 to 5 business days | €5.90 - free from €200 |
| Andorra | Colissimo Collection Point - 3 to 5 business days | €4.90 - free from €200 |
| Andorra | UPS Express - 24 hours, for orders placed before 11 am | €9.90 |
| Australia | UPS Standard - 5 to 7 days | €24.90 - free from €300 |
| Austria | Colissimo Standard - 4 to 6 days | €9.90 - free from €200 |
| Austria | UPS Express - 24/48 hours | €14.90 |
| Belgium | Colissimo Home Delivery - 3 to 5 business days | €5.90 - free from €200 |
| Belgium | Colissimo Collection Point - 3 to 5 business days | €4.90 - free from €200 |
| Belgium | UPS Express - 24 hours | €14.90 |
| Bulgaria | Colissimo Standard - 4 to 6 days | €14.90 - free from €300 |
| Canada | UPS Standard - 5 to 7 days | €24.90 - free from €300 |
| Chile | UPS Standard - 5 to 7 days | €24.90 |
| China | UPS Standard - 5 to 7 days | €24.90 - free from €300 |
| Cyprus | UPS Standard - 5 to 7 days | €14.90 - free from €300 |
| Colombia | UPS Standard - 5 to 7 days | €24.90 |
| South Korea | UPS Standard - 5 to 7 days | €24.90 - free from €300 |
| Croatia | Colissimo Standard - 4 to 6 days | €14.90 - free from €300 |
| Denmark | Colissimo Standard - 4 to 6 days | €9.90 - free from €200 |
| Denmark | UPS Express - 24/48 hours | €14.90 |
| United Arab Emirates | UPS Standard - 5 to 7 days | €24.90 |
| Spain | Colissimo Standard - 4 to 6 days | €9.90 - free from €200 |
| Spain | UPS Express - 24/48 hours | €14.90 |
| Estonia | Colissimo Standard - 4 to 6 days | €14.90 - free from €300 |
| Finland | Colissimo Standard - 4 to 6 days | €9.90 - free from €200 |
| Finland | UPS Express - 24/48 hours | €14.90 |
| France | Colissimo Home Delivery - 2 to 4 business days | €5.90 - free from €200 |
| France | Colissimo Collection Point - 2 to 4 business days | €4.90 - free from €200 |
| France | UPS Express - 24 hours, for orders placed before 11 am | €9.90 |
| Georgia | Colissimo Standard - 5 to 7 days | €14.90 - free from €300 |
| Gibraltar | UPS Standard - 5 to 7 days | €14.90 - free from €300 |
| Greece | UPS Standard - 5 to 7 days | €14.90 - free from €300 |
| Guadeloupe | UPS Standard - 7 to 10 days | €17.90 - free from €300 |
| French Guiana | UPS Standard - 7 to 10 days | €17.90 - free from €300 |
| Hong Kong | UPS Standard - 5 to 7 days | €24.90 - free from €300 |
| Hungary | Colissimo Standard - 4 to 6 days | €14.90 - free from €300 |
| Ireland | Colissimo Standard - 4 to 6 days | €9.90 - free from €200 |
| Ireland | UPS Express - 24/48 hours | €14.90 |
| Iceland | UPS Standard - 5 to 7 days | €14.90 - free from €300 |
| Israel | UPS Standard - 5 to 7 days | €24.90 |
| Italy | Colissimo Home Delivery - 3 to 5 business days | €10.90 - free from €200 |
| Italy | UPS Access Point - 3 to 5 business days | €9.90 - free from €200 |
| Italy | UPS Express - 24/48 hours | €14.90 |
| Japan | UPS Standard - 5 to 7 days | €24.90 - free from €300 |
| Réunion | UPS Standard - 7 to 10 days | €17.90 - free from €300 |
| Latvia | Colissimo Standard - 4 to 6 days | €14.90 - free from €300 |
| Liechtenstein | Colissimo Home Delivery - 3 to 5 days | €10.90 - free from €200 |
| Lithuania | Colissimo Standard - 4 to 6 days | €14.90 - free from €300 |
| Luxembourg | Colissimo Home Delivery - 3 to 5 business days | €5.90 - free from €200 |
| Luxembourg | Colissimo Collection Point - 3 to 5 business days | €4.90 - free from €200 |
| Luxembourg | UPS Express - 24 hours, for orders placed before 11 am | €14.90 |
| Macau | UPS Standard - 5 to 7 days | €24.90 - free from €300 |
| North Macedonia | Colissimo Standard - 5 to 7 days | €14.90 - free from €300 |
| Malaysia | UPS Standard - 5 to 7 days | €24.90 - free from €300 |
| Malta | UPS Standard - 5 to 7 days | €14.90 - free from €300 |
| Morocco | UPS Standard - 5 to 7 days | €24.90 |
| Martinique | UPS Standard - 7 to 10 days | €17.90 - free from €300 |
| Mayotte | UPS Standard - 7 to 10 days | €17.90 - free from €300 |
| Mexico | UPS Standard - 5 to 7 days | €24.90 |
| Moldova | Colissimo Standard - 5 to 7 days | €14.90 - free from €300 |
| Monaco | Colissimo Home Delivery - 3 to 5 business days | €5.90 - free from €200 |
| Monaco | Colissimo Collection Point - 3 to 5 business days | €4.90 - free from €200 |
| Monaco | UPS Express - 24 hours, for orders placed before 11 am | €9.90 |
| Norway | UPS Standard - 5 to 7 days | €14.90 - free from €300 |
| New Caledonia | UPS Standard - 7 to 10 days | €22.90 - free from €300 |
| New Zealand | UPS Standard - 5 to 7 days | €24.90 - free from €300 |
| Paraguay | UPS Standard - 5 to 7 days | €24.90 |
| Netherlands | Colissimo Standard - 4 to 6 days | €9.90 - free from €200 |
| Netherlands | UPS Express - 24/48 hours | €14.90 |
| Poland | Colissimo Standard - 4 to 6 days | €14.90 - free from €300 |
| French Polynesia | UPS Standard - 7 to 10 days | €22.90 - free from €300 |
| Portugal | Colissimo Standard - 4 to 6 days | €9.90 - free from €200 |
| Portugal | UPS Express - 24/48 hours | €14.90 |
| Qatar | UPS Standard - 5 to 7 days | €24.90 |
| Czech Republic | Colissimo Standard - 4 to 6 days | €14.90 - free from €300 |
| Romania | UPS Standard - 5 to 7 days | €14.90 - free from €300 |
| Saint Barthélemy | UPS Standard - 7 to 10 days | €22.90 - free from €300 |
| Saint Martin | UPS Standard - 7 to 10 days | €22.90 - free from €300 |
| Saint Pierre and Miquelon | UPS Standard - 7 to 10 days | €22.90 - free from €300 |
| Serbia | Colissimo Standard - 5 to 7 days | €14.90 - free from €300 |
| Singapore | UPS Standard - 5 to 7 days | €24.90 - free from €300 |
| Slovakia | Colissimo Standard - 4 to 6 days | €14.90 - free from €300 |
| Slovenia | Colissimo Standard - 4 to 6 days | €14.90 - free from €300 |
| Sweden | Colissimo Standard - 4 to 6 days | €9.90 - free from €200 |
| Sweden | UPS Express - 24/48 hours | €14.90 |
| Switzerland | UPS Standard - 3 to 5 days | €11.90 - free from €200 |
| Taiwan | UPS Standard - 5 to 7 days | €24.90 - free from €300 |
| Thailand | UPS Standard - 5 to 7 days | €24.90 - free from €300 |
| Tunisia | UPS Standard - 5 to 7 days | €24.90 |
| Turkey | UPS Standard - 5 to 7 days | €14.90 - free from €300 |
| Uruguay | UPS Standard - 5 to 7 days | €24.90 |
| Wallis and Futuna | UPS Standard - 7 to 10 days | €22.90 - free from €300 |
5. Carriers
Deliveries are handled by our partner carriers.
6. Delays
Delivery times may be extended in the event of:
High order volumes
Exceptional circumstances
Logistical issues
7. Liability
The publisher may not be held liable in the event of:
Delays attributable to the carrier
Force majeure
8. Parcels Not Received
If a parcel has not been received, the customer must contact Customer Service within a reasonable timeframe.
9. Taxes and Customs Duties
For deliveries outside the European Union:
Customs duties or taxes may apply
These costs are covered by the brand
10. Our Commitments to Efficient Delivery
Our three key factors for efficient delivery:
Speed: The average delivery time observed is 48 hours after the order is placed.
Shipping quality: SCANDALE pays particular attention to order processing and the quality of its deliveries.
Security: All orders have a tracking number and are delivered against signature.
By choosing Colissimo, SCANDALE has selected a responsible delivery partner and the leading provider of voluntary carbon offsetting in Europe. It is committed to reducing its environmental footprint through three objectives: measuring emissions, reducing CO2 emissions, particularly by optimising deliveries, and offsetting residual emissions by supporting projects in France and around the world.
SCANDALE is therefore committed every day to more environmentally responsible practices and contributes to more responsible consumption.
11. Customer Service
Our Customer Service team is available to assist you.
For any questions regarding the tracking of your order, you can contact our Customer Service team by email at care@scandale.com or through our contact form, Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm.
Please note that orders are not prepared at weekends or on public holidays. If you place an order on a Friday, it will be prepared and dispatched the following Monday.
Delivery times are provided for information purposes only.