Returns & Exchanges

As all orders are final, they cannot be cancelled or amended, including changes to the product, colour, size or delivery address. Once payment has been confirmed, your order is sent to our warehouse for preparation so that it can be dispatched as quickly as possible. Once you have received your order, should you nevertheless wish to return all or part of it, please follow the return procedure below.

What are the return conditions?

Returns are free of charge. You have 30 days from the date you receive your order to make a return.

Items must be unworn and returned in their packaging in good condition. They must retain their original labels and sealed security cords, also known as zip ties. Items returned damaged, soiled, or without their labels and sealed security cords will not be accepted.

For hygiene reasons, the following items cannot be returned: nipple covers, micro thongs, latex pieces and BeGloss products specifically designed for latex.

Once the packaging has been opened, the following items cannot be returned: stockings, tights, socks, candles, masks and Wellness products.

Gift boxes cannot be returned or exchanged.

“La Maison” products must be returned in their original condition and packaging, with their label attached. Items supplied with additional components must be returned in full.

Scandale reserves the right not to issue a refund if any of the conditions stated above have not been met.

Where an item is not eligible for a refund under our returns policy, we may send it back to you at your expense.

How do I make a return?

Please have your order number, beginning with MC or SC, ready. You can find it in your Scandale account or in the order confirmation email you received.

Click the button below. You will be redirected to our returns management platform. Follow the instructions provided.

MAKE A RETURN

Print your prepaid return label.

Send the parcel back.

When will I receive my refund?

Once the parcel has been received by our warehouse, your refund will be issued within 14 days.

You will receive an email when your return is received, followed by a second email once your refund has been processed.

Can I make an exchange?

We do not offer exchanges on our website. Should you require a different size, another style or another colour, please return the item and place a new order on our website.

One of my products is faulty. What should I do?

If you discover that one of your items is defective within 14 days of receiving your parcel, please follow the return procedure described above.

Once we have received your return, we will send you a replacement item.

Returns address

Service Web MUSE
560 Avenue du Garlaban
13420 GEMENOS
France