Loyalty Program Terms and Conditions


General Terms and Conditions of Use and Membership of the “CLOSE TO YOU” Loyalty Programme

Information notice dated 21 July 2026.

The Close to You loyalty programme is temporarily suspended. Points already earned remain valid and will be retained. During the suspension period, no loyalty points may be earned. However, purchases made during this period will be credited retroactively with the corresponding points when the programme is reactivated, subject to compliance with the loyalty programme eligibility requirements.

Scandale

The French “Close to You” loyalty programme (the “Programme”) is developed and managed by Muse (Scandale), a simplified joint-stock company with share capital of €128,342.00, registered under number 878.760.495 with the Marseille Trade and Companies Register (13006), whose registered office is located at 167 rue de Paradis, Marseille (13006) (“Scandale”).

Article 1 - Purpose and scope of the Programme

These general terms and conditions of use and membership (the “General Terms and Conditions of Use” or “Terms”) define the conditions for participation in the Programme, which enables Scandale customers making purchases on the website: https://scandale.com/ (the “Site”) (the “Members” or “Member”) to earn points and receive benefits based on the amount spent and the frequency of purchases made on the Site.

Scandale and the Member may hereinafter be referred to individually or jointly as a “Party” or the “Parties”.

The Programme is accessible exclusively through the Scandale website and does not apply to any stores operated by our retail partners selling “Scandale” products. Members therefore acknowledge that any purchase of “Scandale” products outside the Site will not result in the accumulation of points or entitlement to any benefits.

The Programme is not available to Scandale employees.


Article 2 - Conditions and procedures for joining the Programme

Membership of the Programme is free of charge.

Joining the Programme requires the creation of a customer account and acceptance of these Terms.

The creation of a customer account and membership of the Programme are conditional upon the Member providing all of the following information:

  • Title (Mr/Mrs/Miss/Prefer not to say)
  • Last name, First name
  • Date of birth
  • Email address

The customer account and Programme membership will only be validated by Scandale if all the mandatory information listed above (the “Mandatory Information”) has been provided and is usable.

Membership of the Programme will be automatic for all Scandale customers:

  1. who have a customer account on the date the Programme is introduced; or
  2. whenever a new customer account is created.


The Programme is accessible on the Scandale website via the Member’s customer account, under the “Loyalty” section.

Any Member may terminate their Programme membership by contacting Customer Service or in accordance with the conditions set out in Article 4.1 below.

The Programme is personal. It is individual and nominative.

Just as each Member may have only one (1) customer account, each Member may have only one (1) Programme membership.


Article 3 - Content and operation of the Programme

  • How the Programme works

The Scandale loyalty Programme allows each Member:

  • to earn points when making purchases on the Site or carrying out certain actions;
  • to receive occasional or recurring benefits as described below.


The Scandale loyalty Programme offers several status-based benefits corresponding to the following tiers:

STATUSES

CONDITIONS

PURPLE


for Members who have accumulated from €0 to €299

BLACK


for Members who have accumulated from €300 to €699

WHITE


for Members who have accumulated from €700 to €1,499

GOLD


for Members who have accumulated €1,500 or more


Joining the Programme automatically grants the Member PURPLE status.

BLACK, WHITE and GOLD status levels are reached according to the number of points accumulated by Members.

The accumulation of loyalty points allows the Member to:

  1. retain the tier they have reached and the unique benefits and rewards associated with that tier; and, if the applicable conditions are met,

  2. progress to a higher tier providing enhanced benefits; progression to the next tier takes place immediately once the required number of points for that tier has been reached.

For Members who have reached BLACK, WHITE or GOLD status, accumulated points remain valid for 24 months. At the end of this period, unused points automatically expire.

Scandale reserves the right, after informing the Member in advance on the Site or by email, to modify the points scale set out above at any time. Such modification will not entitle the Member to any compensation from Scandale.


  • How points are earned:

With each new purchase on the Site, Members earn loyalty points according to the principle €1 = 1 point (including delivery charges). Validated points will be available immediately after any purchase on the Site.

To earn points, the Member must first identify themselves on the Site by logging into their customer account for each purchase.

Certain actions carried out by the Member also enable them to earn points:

  • joining the Programme: + 20 points;
  • making a 2nd purchase (from €120): + 30 points;
  • subscribing to the Newsletter as follows:
    • the Member must log into their customer account
    • once logged in, the Member must enter their email address in the “Join us” section in the website footer and click the arrow to confirm: + 20 points;

  • moving up to a higher status:
    • from PURPLE to BLACK: + 50 points
    • from BLACK to WHITE: + 100 points
    • from WHITE to GOLD: + 150 points

  • newly following the “Scandale” Instagram account - https://www.instagram.com/scandale.official/ as follows:
    • the Member must log into their customer account
    • once logged in, the Member must click “Follow us on Instagram”;
    • once on the “@scandale.official” Instagram page, the Member must click “Follow”: + 10 points.


Purchasing a gift card also allows Members to earn loyalty points (according to the same principle €1 = 1 point). However, purchasing a Scandale product on the Site using a gift card will not earn points.

Scandale reserves the right to modify the points scale at any time. Information regarding any modification to the points scale will be displayed in the Member’s account under the “Loyalty” section and communicated by email.

Points earned on a purchase for which the entire order is refunded will be cancelled and deducted from the Member’s loyalty account.

In the event of a partial refund, only the loyalty points earned on the returned items will be deducted from the Member’s loyalty account.

Scandale specifies that issued points have no monetary or asset value and are non-transferable.

  • Validity of points

Points accumulated by the Member expire after a period of two (2) years without activity on their loyalty account.

  • Checking the number of points

The number of points earned by the Member can be viewed in the customer account under the “Loyalty” section of the Site.

The points balance may also be provided by telephone upon request by contacting Customer Service.

  • Benefits associated with each status:

STATUSES

BENEFITS

PURPLE

· €10 birthday reward for purchases of €150 or more

· Free delivery on purchases of €200 or more

. Customer service: standard access via the contact form

BLACK

· €15 birthday reward for purchases of €150 or more

. Priority access to capsules and drops

· Occasional invitations to events and the flagship store

· Free delivery on purchases of €200 or more

· 10% off stockings and tights, excluding nylon, valid once on the purchase of stockings and tights after reaching BLACK status.

. Customer service: standard access via the contact form

WHITE

· €30 birthday reward for purchases of €200 or more

. Priority access to capsules and drops

· Selected invitations to events and the flagship store

· Free delivery with no minimum purchase

· 10% off stockings and tights, excluding nylon, valid once on the purchase of stockings and tights after reaching WHITE status.

· Customer service: priority access

GOLD

· €50 birthday reward for purchases of €250 or more

· Exclusive access to capsules and drops

. VIP invitations to events and the flagship store

· Free express delivery

· 15% off stockings and tights, excluding nylon, valid once on the purchase of stockings and tights after reaching GOLD status

· Early access to collections

· Customer service: dedicated priority access


  • Combining Programme benefits with other discounts

Unless otherwise stated, offers and discounts provided as part of the Programme cannot be combined with:

  • any other offer available under the Programme;
  • other offers currently available on the Site;


Article 4 - Duration of Programme membership

  • Non-use of the Programme by the Member and termination of Programme membership by the Member

If the Member does not use the Programme for a period of three (3) years, they will no longer receive commercial solicitation emails from Scandale. The cessation of such emails will not result in the termination of the Member’s Programme membership.

If the Member wishes to terminate their Programme membership, they may submit a request to Scandale Customer Service by:

  • sending a written request to: SCANDALE, MUSE company, 167 rue Paradis - 13006 Marseille; or
  • calling Customer Service on 04 96 16 06 45 and stating the reason for the call
  • contacting Customer Service by email at: dpo@scandale.com


  • Blocking of the customer account and suspension of Programme membership by Scandale

The Member undertakes to comply with these General Terms and Conditions of Use of the Programme.

Scandale reserves the right to block the Member’s customer account and automatically suspend the Member’s Programme membership in the following cases and circumstances:

  • Any fraud, tangible suspicion of fraud, misuse of the Programme and/or use contrary to these Terms, including fraudulent, abusive and/or improper use of the Programme, an abnormally high number of transactions, or more generally any breach of these Terms;
  • If a Member creates multiple customer accounts and/or has multiple Programme memberships.

Any suspension of a Member’s Programme membership by Scandale for one of the reasons listed above will result in the Member’s customer account being blocked.

Suspension of the Member’s Programme membership by Scandale for one of the reasons listed above will result in the loss of all rights and benefits associated with Programme membership, as well as the loss of the entire history and rewards associated with the Member’s loyalty account.

To prevent any risk of fraud in connection with the use of the Programme, permanent monitoring and control measures have been implemented by Scandale.


Article 5 - Modification or discontinuation of the Programme by Scandale

The Programme may be suspended, modified or discontinued in whole or in part by Scandale.

If the loyalty Programme is discontinued, Scandale will inform Members via a notice in each Member’s loyalty account and by a dedicated email communication.

Discontinuation of the Programme will not entitle the Member to any compensation from Scandale.


Article 6 - Liability and limitation of liability

To the fullest extent permitted by applicable law, Scandale shall not be held liable for any direct or indirect consequences arising from any malfunction of the loyalty Programme, including where a malfunction temporarily prevents the Member from earning points entitling them to benefits.

In the event of a malfunction of the loyalty Programme, Scandale undertakes to use its best efforts to ensure that the Member may nevertheless receive their benefits upon presentation of all supporting documents (proof of purchase, etc.).

Scandale shall not be held liable if the failure or improper performance of its obligations is attributable to an event of force majeure as defined by Article 1218 of the French Civil Code and applicable case law.


Article 7 - Complaints and information

For any information, complaint or question relating to the loyalty Programme, the Member may contact Customer Service using the following methods:

  • By telephone on 04 96 16 06 45
  • By post at: SCANDALE, MUSE company, 167 rue Paradis - 13006 Marseille
  • By email via the contact form


Article 8 - Personal data

  • Collection of the Member’s personal data

For the purposes of operating the loyalty Programme and in its capacity as Data Controller, Scandale collects personal data relating to the Member, including all Mandatory Information as defined in Article 2 above.

For the processing of all personal data, Scandale uses the services of Yotpo Ltd as Data Processor.

The Mandatory Information will be collected by Scandale through the Site when the Member creates their customer account.

In addition to collecting the Mandatory Information, Scandale may, during the Member’s use of the Programme, collect other personal data relating to the Member (the “Additional Information”). This Additional Information may allow Scandale to gain a better understanding of the Member and, where applicable, offer them a tailored experience, particularly in connection with commercial offers or specific campaigns.

Scandale is the Data Controller for personal data.


  • Exercise by the Member of their rights of access, rectification and deletion of personal data

In accordance with the General Data Protection Regulation (“GDPR”) and the French Data Protection Act of 6 January 1978, each Member has an individual right at any time to access, rectify and/or delete their personal data.

To exercise these rights, the Member may:

  • request the deletion of their personal data by submitting a request for “modification and/or deletion” of their data to Customer Service by email at: dpo@scandale.com

For further information regarding the collection and processing of personal data, the Member may refer to Scandale’s privacy policy available at: https://scandale.com/en/policies/privacy-policy

For the purposes of this Article 8, all capitalised terms not defined in these Terms shall have the meaning given to them under the GDPR.


Article 9 - Governing law and dispute resolution

These General Terms and Conditions of Use are governed by French law.

Any dispute arising from the interpretation or performance of these General Terms and Conditions of Use shall be brought before the competent courts.

Furthermore, if a dispute arises from the interpretation or performance of these General Terms and Conditions of Use, the Parties undertake to seek an amicable solution before initiating any legal proceedings.

In this respect, Scandale guarantees the Member effective and free access to a consumer mediation scheme. Scandale has appointed the Centre de Médiation et d'Arbitrage de Paris as its consumer mediator.

Members are also reminded that, pursuant to Article 14 of Regulation (EU) No 524/2013, the European Commission has established an Online Dispute Resolution platform facilitating the independent, out-of-court settlement of online disputes between consumers and traders within the European Union, available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR.

Finally, for any questions, Scandale reminds Members that they may contact Customer Service using the following methods:

    • By telephone on 04 96 16 06 45
    • By post at: SCANDALE, MUSE company, 167 rue Paradis - 13006 Marseille
    • By email via the contact form